Privacy Policy

FreightOps Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation management software and related services (the "Service").

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Business Information: DOT number, MC number, company address, EIN, and other business identifiers
• Driver Information: Driver names, CDL numbers, endorsements, medical card information, and employment details
• Equipment Information: Vehicle identification numbers, license plates, equipment specifications, and maintenance records
• Load Information: Pickup and delivery addresses, cargo details, rates, and customer information
• Financial Information: Banking details, payment information, invoices, and transaction records
• Documents: Bills of lading, rate confirmations, proof of delivery, and other uploaded documents

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: GPS coordinates when using mobile features or fleet tracking (with your consent)
• Cookies: Session cookies and persistent cookies for authentication and preferences

2.3 Information from Third Parties

• ELD/Telematics Providers: Vehicle location, hours of service, and driver behavior data when you connect integrations
• Accounting Software: Financial data when you connect QuickBooks, Xero, or similar services
• Banking Partners: Account and transaction information when using embedded banking features
• FMCSA: Safety ratings and compliance data from public records

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Enable dispatch, fleet management, and compliance tracking features
• Generate invoices, reports, and analytics
• Facilitate integrations with third-party services you authorize
• Send service-related communications and updates
• Respond to your requests and provide customer support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and regulatory requirements
• Improve our AI-powered features through machine learning (using anonymized data)

We may share your information in the following circumstances:

4.1 With Your Consent

When you authorize integrations with third-party services (QuickBooks, ELD providers, banking partners), we share relevant data with those services to enable the integration.

4.2 Service Providers

We work with third-party service providers who assist in operating the Service, including cloud hosting, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FreightOps Pro, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with hashed passwords and optional multi-factor authentication
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with SOC 2 compliant providers

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law (such as DOT records that must be kept for specific periods) or for legitimate business purposes (such as resolving disputes or enforcing agreements).

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@freightopspro.com.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell your personal information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: